Terms of service

Welcome to LULU IN THE SKY. By accessing or using our website, browsing our products, or placing an order, you agree to be bound by the following Terms of Service. Please read these terms carefully before using our website.

1. Acceptance of Terms

By accessing or using the LULU IN THE SKY website, you confirm that you have read, understood, and agreed to these Terms of Service.

If you do not agree with any part of these terms, please do not use our website or place an order.

2. Website Use

You agree to use our website only for lawful purposes.

You may not:

  • Use the website for fraudulent or unlawful activities
  • Attempt to interfere with the website or its security
  • Copy, reproduce, or misuse our website content without permission
  • Use our website in a way that could damage or disrupt our services
  • Submit false or misleading information

We reserve the right to restrict or terminate access to our website if these terms are violated.

3. Product Information

We make every effort to ensure that product descriptions, images, colors, sizing information, and other details are accurate.

However, colors may appear slightly different depending on your device or screen settings. Product availability may also change without notice.

We reserve the right to correct errors, update product information, or discontinue products at any time.

4. Pricing & Payment

All prices displayed on our website are subject to change without prior notice.

We reserve the right to correct pricing errors and cancel orders placed at an incorrect price when necessary.

By placing an order, you agree to provide accurate and complete billing and payment information.

Orders are not considered final until payment has been successfully authorized and the order has been accepted by LULU IN THE SKY.

5. Order Acceptance

After placing an order, you will receive an order confirmation email.

Receiving an order confirmation does not necessarily mean that your order has been accepted. We reserve the right to cancel or refuse an order for reasons including:

  • Product availability
  • Pricing or listing errors
  • Suspected fraudulent activity
  • Incorrect customer information
  • Shipping restrictions
  • Other circumstances beyond our reasonable control

If your order is canceled after payment has been received, we will issue a refund to the original payment method.

6. Shipping

Orders are processed and shipped according to our Shipping Policy.

Delivery times are estimates and may vary due to carriers, weather, holidays, customs, or other circumstances outside our control.

Once an order has been handed over to the shipping carrier, delays caused by the carrier are outside our direct control.

Please make sure your shipping address is complete and accurate before placing your order.

7. Returns & Refunds

Returns and refunds are subject to our Return & Refund Policy.

Please review our Return & Refund Policy before making a purchase. By placing an order, you acknowledge and agree to the applicable return and refund conditions.

8. Intellectual Property

All content on the LULU IN THE SKY website, including but not limited to:

  • Brand name and logos
  • Product images
  • Photography
  • Graphics
  • Text and descriptions
  • Website design
  • Videos
  • Other original materials

is owned by or licensed to LULU IN THE SKY and is protected by applicable intellectual property laws.

You may not copy, reproduce, modify, distribute, or use our content for commercial purposes without our prior written permission.

9. User Reviews & Content

If you submit reviews, comments, photos, or other content to LULU IN THE SKY, you agree that the content:

  • Is truthful and accurate
  • Does not violate the rights of others
  • Does not contain unlawful, offensive, or misleading material
  • Does not contain malicious software or harmful content

By submitting content, you grant LULU IN THE SKY permission to use, reproduce, and display that content for business and promotional purposes, where permitted by applicable law.

10. Third-Party Services & Links

Our website may contain links to third-party websites or use third-party services.

We are not responsible for the content, policies, availability, or practices of third-party websites or services. Your use of third-party services is subject to their own terms and policies.

11. Disclaimer

Our website and its content are provided on an “as available” basis.

While we make reasonable efforts to maintain accurate and reliable information, we do not guarantee that the website will always be available, error-free, or completely accurate.

Nothing in these Terms of Service is intended to exclude or limit any rights or protections that cannot legally be excluded or limited under applicable law.

12. Limitation of Liability

To the fullest extent permitted by applicable law, LULU IN THE SKY will not be responsible for indirect, incidental, or consequential losses arising from your use of our website or products.

Nothing in these Terms limits liability where such limitation is prohibited by applicable law.

13. Changes to These Terms

We may update or modify these Terms of Service from time to time.

Any changes will become effective when the updated terms are posted on our website. Your continued use of the website after changes are posted means that you accept the updated terms.

We recommend reviewing this page periodically for the latest version.

14. Governing Law

These Terms of Service will be governed by applicable laws, without limiting any mandatory consumer rights or protections that may apply to you under the laws of your location.

Any dispute will be handled in accordance with applicable law.

15. Contact Us

If you have any questions about these Terms of Service, please contact us:

LULU IN THE SKY
📧 vip@luluinthesky.com
📍 1051 Eastland Dr, Lexington, KY 40505, United States

Business Correspondence Only – Not a Return Address

Thank you for choosing LULU IN THE SKY. ♡