Refund policy

At LULU IN THE SKY, we want you to feel confident and happy with every purchase. If something isn’t quite right, we’re here to help. Our policy below explains the return and refund process clearly.

1. Return Window

We accept return requests within 30 days of delivery.

To be eligible for a return, items must be:

  • Unworn and unused
  • Unwashed and in original condition
  • Free from stains, makeup, perfume, odors, or pet hair
  • With all original tags attached
  • Returned in the original packaging when possible

Items that do not meet these conditions may not be accepted.

2. Non-Returnable Items

For hygiene and safety reasons, certain items may not be eligible for return, including:

  • Final sale or clearance items
  • Gift cards
  • Bodysuits, underwear, and lingerie
  • Swimwear if the hygiene liner has been removed
  • Earrings and other hygiene-sensitive accessories
  • Personalized or customized items
  • Items that have been worn, washed, damaged, or altered

3. How to Start a Return

Before sending anything back, please contact us at:

Email: vip@luluinthesky.com

Please include:

  • Your order number
  • The item(s) you would like to return
  • The reason for the return
  • Photos, if the item is damaged or defective

Please wait for our return instructions before shipping your package. This helps us process your return correctly.

4. Return Shipping

Unless the item is incorrect, damaged upon arrival, or confirmed to have a manufacturing defect, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable.

If we sent you the wrong item or your item arrived damaged or defective, please contact us before returning it so we can assist you with the appropriate solution.

5. Damaged or Incorrect Items

Please contact us within 7 days of delivery if you receive:

  • A damaged item
  • A defective item
  • The wrong item
  • The wrong size or color due to our error

Please provide your order number and clear photos of the item and packaging so our team can review the issue.

6. Refunds

Once your returned item is received and inspected, we will notify you whether your refund has been approved.

Approved refunds will be issued to your original payment method, generally within 5–10 business days after the return has been processed. Your bank or payment provider may require additional time to post the funds to your account.

7. Order Cancellation

If you need to cancel your order, please contact us as soon as possible.

Cancellation requests must be submitted within 12 hours of placing the order. Once an order has entered processing or has been shipped, we may be unable to cancel it.

8. Exchanges

If you need a different size or color, please contact us at vip@luluinthesky.com.

Exchanges are subject to product availability. If the requested item is unavailable, we may offer a refund or another suitable solution.

9. Important Notes

  • Please do not send returns to the business correspondence address unless specifically instructed by our customer service team.
  • We recommend using a trackable shipping service when returning an item.
  • Returns that do not meet our eligibility requirements may be refused or returned to the customer.
  • This policy may be updated from time to time to reflect changes in our services and applicable requirements.

10. Contact Us

If you have any questions about returns or refunds, please contact us:

LULU IN THE SKY
📧 vip@luluinthesky.com
📍 1051 Eastland Dr, Lexington, KY 40505, United States

Business Correspondence Only – Not a Return Address

We’re always happy to help make your shopping experience with LULU IN THE SKY as smooth as possible. 💕