Shipping policy

At LULU IN THE SKY, we want every order to arrive safely and smoothly. We offer domestic shipping within the United States with flexible Standard and Expedited Shipping options. Our shipping policy below outlines the available methods, rates, and delivery information.

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1. Shipping Destination

We currently offer Domestic Shipping within the United States.

Available shipping options and rates are displayed at checkout based on your order amount.

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2. Shipping Rates

We offer the following shipping options:

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3. Order Processing

Orders are processed after payment has been successfully received and order information has been verified.

Processing time may vary depending on order volume, product availability, weekends, and holidays.

Once your order has been shipped, you will receive a shipping confirmation with tracking information when available.

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4. Delivery Time

Standard Shipping

For orders using Standard Shipping, the estimated delivery time is:

7–15 business days

Expedited Shipping

Expedited Shipping is available for eligible orders for $18.00, or free for orders of $100.00 or more.

The current shipping settings do not specify a separate transit-time estimate for Expedited Shipping, so please refer to the delivery estimate displayed at checkout for your order. Shopify supports displaying transit-time estimates alongside shipping options at checkout.

Please note that shipping transit time begins after your order has been processed and handed to the carrier.

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5. Order Tracking

Once your order has shipped, tracking information will be sent to the email address provided with your order.

You can use the tracking number to monitor your package's progress.

If your tracking information has not updated or your package appears to be delayed, please contact us:

📧 vip@luluinthesky.com

Please include your Order Number so we can assist you more efficiently.

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6. Shipping Delays

Delivery times are estimates and may be affected by circumstances outside of our control, including:

• Carrier delays
• Severe weather
• Holidays
• High shipping volumes
• Incorrect or incomplete shipping information
• Other unexpected circumstances

We appreciate your patience and understanding in the event of an unexpected delay.

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7. Incorrect Shipping Information

Please carefully check your shipping address before completing your order.

If you notice an error, contact us as soon as possible at vip@luluinthesky.com.

Once an order has entered processing or has already shipped, we may not be able to change the shipping address.

LULU IN THE SKY is not responsible for delivery issues caused by incorrect or incomplete information provided by the customer.

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8. Lost or Damaged Packages

If your package appears to be lost or arrives damaged, please contact our Customer Support Team.

For damaged packages, please provide:

• Order Number
• Clear photos of the package
• Photos of the damaged item
• Shipping label information

We will review the issue and provide appropriate assistance.

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9. Returns & Refunds

If you need to return an item, please review our Return & Refund Policy before sending anything back.

Please contact our Customer Support Team first so we can provide the appropriate return instructions and return address.

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10. Contact Us

If you have any questions about shipping or your order, please contact us:

LULU IN THE SKY

📧 Email: vip@luluinthesky.com

📍 Business Address:
1051 Eastland Dr
Lexington, KY 40505
United States

Business Correspondence Only – Not a Return Address

Please contact our Customer Support Team before sending any return package.

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LULU IN THE SKY

Your style, your moment, your sky. ♡